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Privacy Statement

Capital Blue respects your right to privacy. When you visit this site, we may collect information on two different levels about your visit:

  • Anonymous statistics collected as you browse the site
  • Personally identifiable information you knowingly give us

What information does this web site collect?
Capital Blue collects personally identifiable information such as name, address, telephone number and e-mail address, when you knowingly provide it to us.

Email address and telephone number are used to contact you regarding the appointment scheduling process or to respond to your questions or issues submitted on the Contact Us page.

Our web servers automatically collect statistical information such as pages visited and which browsers you use to visit our site. None of this information is associated with you as an individual. We use these statistics to monitor our site's performance and to make it easier for you to use.
What happens when I provide personally identifiable information on this web site?
Any personally identifiable information you give us on this site will be used to provide the product, service, or event information you have requested.

Do you sell or give my information to non-Capital Blue companies?
Your personally identifiable information, including your e-mail address, gathered on this site will not be sold, rented, licensed or otherwise shared with third parties other than the contracted organization providing scheduling services for Capital Blue. The only exceptions are the following:

  • We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
  • Disclosure is necessary to protect the safety of customers, employees, or property.

Do you accommodate links to other sites?
Yes. Our site contains links to other websites such as the Capital BlueCross website, Google and others. We are not responsible for the content or the privacy practices employed by other sites.

What does Capital Blue do with non-personally identifiable information collected automatically?
Capital Blue uses cookies to collect this type of information to enhance your online experience. A cookie is a small data string our server writes to your hard drive that contains your unique user ID for our website. We use cookies to deliver web content specific to your interests. You may choose to change your browser settings to disable cookies. Please be aware that cookies may be required to complete certain functions on this site. No personally identifiable information is contained in cookies used by the website.

The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.

Does Capital Blue use the information provided online to profile its customers?
No. Capital Blue does not combine offline information about you with the online information that you provide on our web site.

Email
We may use email to:

  • Respond to a site visitor's email.
  • Respond to general inquiries, feedback or other inquiries.
  • Send information that a visitor has requested.
  • Send appointment confirmations and reminders.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security issues
Capital Blue takes precautions to protect its users' personal nonpublic information. When users submit personal information to us, the information is protected.
Capital Blue takes steps to protect user information. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Employees must use password-protected screen savers when they leave their desk. When they return, they must re-enter their password to regain access to your information. In addition, all employees are kept up-to-date on security and privacy practices.
The servers that store personally identifiable information are kept in a secure environment.

Our mailing address is:

Capital Blue
Suite 404
2845 Center Valley Parkway
Center Valley, PA 18034

Our phone number is: 805.555.2583